Check Balancing

Check Balancing

Teller or MSR 

*Any person who receives a check during the workday will complete the check balancing process themselves* 

1. Physically add all your checks for the day. (It is ok if you have kept a running total throughout the day) 
2. Right-click on the C21 Forward-Teller icon. This is located in the bottom right hand corner of your computer screen.
   • Select ‘Teller Totals’
   • The program window will open
3. Verify today's date is showing for the date range  
4. Select your teller ID 
5. Click ‘run report’ 
   • Verify the ‘Grand Total’ at the bottom of the report matches the total you received when you manually added up your checks for the day 
6. If it all matches, click ‘Balance’ in the top right-hand corner of the report screen. 
7. If window pops up asking “Mark these checks as balanced?” Click yes. 
8. Under ‘Display Options and Filters’, select Summary 
   • Print two copies of the report  
     • Place one copy with your work 
     • Give one copy to the Vault Teller  

Branch Balancing 

Once everyone has balanced their own checks, the Lead UB will balance the branch.

1. First, you will need to see if there are any duplicate scans.
   • Open the C21 Forward-Teller screen
   • Click Reports at the top
   • Select ‘Duplicate Items’ and a new window will open
   • Click ‘Run Report’
     • If there are any duplicate items at your branch, you will need to delete one of them to balance
     • Close out the screen when completed
2. Secondly, you will need to balance the branch. In the open C21 Forward-Teller screen, click on Reports
3. Click on Branch totals and a new window will open
   • Verify today's date is showing for the date range 
   • Select your Branch 
   • Click ‘run report’ 
4. Verify the ‘Grand Total’ at the bottom of the report matches the total you received when you manually added up your checks from the branch staff 
5. If it all matches, click ‘Balance’ in the top right-hand corner of the report screen. 
6. If window pops up asking “Mark these checks as balanced?” Click yes. 
7. Under ‘Display Options and Filters’, select Summary 
   • Print the report and place with daily work/checks